The COVID 19 pandemic has, and is, having an impact on much of what we do and how we do it, for businesses, and in our behaviour as individuals.

Years’ worth of change has been accelerated in a matter of weeks, and the results are here to stay. Companies have already introduced many innovative ways to work with customers and suppliers.

  • Smarter working has already arrived and will soon be the new standard across organisations.
  • For most, this means re-modelling the way that business is done. For some, this will mean completely re-envisioning how their business operates in response to significant changes in the commercial landscape.

Businesses will need to re-model and adapt to rapid on-going change

  • Processes will have to change to create new, re-engineered ways to manage and accommodate novel and changed business offers, procedures, and guidelines; there will be new norms for operating, interacting, travelling, and distributing goods and services.
  • Changing and adapting processes will be necessary not just because it is required but also because it is smart and better to do so. The reduction in travel, face-to-face meetings, “going to the office”, and the increased use of technology has generated a number of un-expected cost and efficiency benefits. New ways of working have quickly established themselves through necessity and expedience.
  • Markets are also changing – how and where businesses buy, sell, source, produce, and distribute products and services is changing in response to changing priorities, risks, and fluctuating production, supply chains and demand.

Disrupted and damaged supply chains to be re-configured

  • Many businesses and employees have been forced to adapt and navigate change which has been forced on them – a process which is initially uncomfortable and dis-orientating.
  • However, many are realising that new ways of doing things are here, and in many cases the new processes are better and more productive and efficient. There will not be a return to former ways of doing business. There is also a recognition that there will be additional and on-going change, creating the need to continue to adopt and be adept in agile, flexible and resilient decision-making frameworks.

Enforced change has brought unexpected benefits

What this means :

Significant changes to how and where business is done

  • The ways of working and processes will need to change and adapt to new conditions, ways of interacting and operational practices in handling customers and associated supply chains.
  • Business leaders will need to manage through these changes and will need support to design and implement the required modifications quickly, sustainably, and flexibly.
  • Digital changes and digitisation of much of what we do will be accelerated, bringing many benefits and some attendant data challenges.
  • Business benefits will include improved productivity, greater efficiency, and lower costs in many areas. Rapid Digitisation, business benefits and societal gains

Rapid Digitisation, business benefits and societal gains

  • Wider societal benefits will include reductions in pollution, less damage to the environment, and the capability to build more sustainable value chains and to achieve a better work-life balance for employees.
  • The challenges will include increased fraud and on-line crime as many more transactions and communications are conducted on-line – initially including a new group, of mainly older people/those with less-developed technology skills.

Re-model, re-imagine and re-start your business – How we can help

  • Assess what needs to change within your business as a consequence of the crisis – now and in the future – in terms of changed, new operating practices, working conditions in your sector and markets.
  • Determine the level, type and extent of the changes you will need to make – operational, customer interaction, sourcing, raw materials, distribution, management practices.
  • Re-model and adapt your business processes where needed, to optimise the changed market and commercial practices.
  • Define, where necessary, the new processes, procedures and operating practices your business needs, the measurements and targets necessary for success.
  • Deliver and implement the changed processes into your business to optimise revenue and manage costs.
  • Identify new opportunities, revenue streams and markets that may be available as a consequence of the changes to the business landscape.
  • Provide the leadership and management support to the business to navigate the changes and to review and adjust business plans to mitigate risks and protect the business from future shocks.
  • Review the digital readiness of your business and support the implementation of digitisation to optimise technology changes and efficiencies.

A structured, pragmatic approach to support businesses navigating the change

  • Provide your teams with the leadership and management skills to ensure that changes stick and are effective in achieving your business goals and targets.
  • Our structured methodology guides and supports businesses through the changes they need to make to re-energise revenue streams and protect cash – as they navigate the changed business landscape.

Key Contact:

Tim Mister

Tim Mister

Business Transformation & Change Management Leader

+44 (0) 7900 166621