What We Do

We Accelerate Business Transformations through our extensive experience, industry insight,  focused application, pragmatism and results focused best practice delivery 

Business Transformation

We deliver through :

Business strategy alignment and business improvement initiatives, with effective sustained change and measurable benefit delivery.

Working strategically with business leaders, management and business teams to deliver measurable results and higher performance through effective interventions.

Our holistic approach to transformation and business change delivered by operating at the most powerful point of intervention in the system.

Interim Executives to manage and deliver programmes.

Transformation & Business Alignment

We work with organisations on their business transformation programmes helping to deliver their target outcomes and key measures aligned with their business strategy.

Business Process Improvement & Change

We work with our clients to define business improvements, business process changes, target operating models, organisational structures and the management capabilities required to deliver strategic and operational outcomes.

Point of Transition

All organisations reach a Point of Transition at some point in their development.  We work with organisations as they approach, analyse and navigate these business cycle changes, and as they initiate transitions – large and small.

Points of Transition

  • Performance, revenue, profit is not where it needs to be
  • New leadership, leadership team
  • A significant organisational, market change or shift
  • New organisation, target operating model required
  • An acquisition, merger, divestment or structural change

Digital Transformation & Digital Thought Leadership

Navigating Key Digital Transformation trends

Customer experience is largely shaped by digital technology. Digital technologies provide access to customer profiles and the ability to make meaning from their digital footprints.

Collaboration between and within businesses

Virtual collaboration has the potential to upend much of what we know about how businesses operates, driving dramatic, sustained change. In reality, virtual collaboration introduces evolution as a force within the enterprise.

Optimising digital transformation opportunities

Changes in consumer behaviours are shifting as digitally-enabled consumers throughout the world shake up business models, value chains and ecosystems. Waves of new technologies are rapidly emerging, disrupting every conventional business notion.

Personal expectations shaped by technology

Digital experience expectations are shaped by the technology that pervades our personal lives. Marketing is becoming increasingly digital and data-driven, enabled by collecting, analysing and strategically activating transactional data and interactional data gleaned from the social Web.

Collaboration between and within businesses

Companies are more likely to be disrupted by poor integration across processes than by competitors or customers. Processes most impacted by digital transformation will probably be sales, marketing and customer services.

Opportunities & Challenges

The digital transformation agenda introduces some unforeseen challenges, in the form of new investments, organisational structures, internal skills, change management, and roles and responsibilities for companies.
“Digital” equates to growth. Improving new products and services and increasing revenue.

Communication & Culture

Businesses will face challenges in managing the migration from point-to-point communication to collaborative communication and handling the changing day-to-day operational culture, which impacts transformative change. Businesses need to rewire their technology foundations and rethink their process models.

Leadership & Management Development

Working with Executive Boards & Leadership Teams to develop their leadership and management skills to be effective leaders

Design, development and delivery of  bespoke Leadership & Management development programmes creating highly effective and capable teams.

Coaching and development of leaders to high levels of management effectiveness,  providing them with the capabilities to develop and grow their own teams

Programmes focused on need

Bespoke development programmes to meet the specific leadership and management capabilities required by each  client and situation.

Capability & Skill Development

Programmes typically cover a range of  capabilities and skills which are designed and delivered against each clients particular needs.

Behavioural , Cultural & Attitudinal Change

Typical components covered by our Leadership and Management Development Programmes include :

Example Programmes

– Personal Impact & Effectiveness
– Leadership Styles
– Prioritisation
– Self Awareness
– Embracing change
– Adapting to cultural differences
– Thinking and acting systemically

Change Management

Business Process Improvement

Improving business processes and effectiveness has been part of the normal business cycle. This is now changing and accelerating into constant change and evolution driven by customer demands and technology capability.

Effective Delivery of Business Change

We know that investment in business and technology improvement programmes provide business opportunities as well as risk. Effective, sustainable change is only achieved through clear outcomes, leadership and pragmatic delivery.

Leadership & Effective Change

It is widely recognised and researched that 70% of change programmes do not achieve their objectives. The most common causes of failure:

  • Lack of executive sponsorship & commitment
  • Unclear objectives for the programme
  • Poor planning & inadequate resources
  • The technology changed but the culture didn’t
  • Initiative overload

Business Improvement is a constant

Our programmes deliver process improvements through our expertise on how to implement and deliver benefits in a constantly evolving landscape. Optimising improvement opportunities and utilising technology changes to capture full benefits.

Change Management & Culture

Business & technology change impacts across the organisation. Covering the skills, capabilities and effective management of change required to capture improvements. Successfully implementing business and management change requires planning, engagement and communication throughout the business and management levels.

Implementing Change & Capabilities

Effective business change requires understanding the capabilities, skills and management needs required as a result of the change and how to implement this change and culture effectively.

Revenue Generation & Sales Effectiveness

Sales Effectiveness Measured

Revenue Generation and Sales Effectiveness initiatives and programmes, with clear metrics for measuring performance shifts and ROI. Key account team skills and effectiveness to enable development and management of major accounts.

Executive Board Simulation

Our “TELOS” Programme is an Executive Board simulation with real-life board executives for developing senior account managers, sales executives and leadership teams.

Customer Service Effectiveness

Customer Service Effectiveness is a key component of business and revenue generation. Customer service differentiates in many commodity markets. Customer effectiveness skills and capabilities deliverer higher value and customer loyalty.

Sales & Commercial Team Coaching

Managing and coaching sales and commercial teams is critical to achieving high performance levels. Sales skills & capabilities to succeed today are different from traditional methods.
This is particularly true as the business landscape goes through rapid change and fundamental shifts driven by the digital revolution.