What We Do
We Accelerate Business Transformations through our extensive experience, industry insight, focused application, pragmatism and results focused best practice delivery
We deliver through :
Business strategy alignment and business improvement initiatives, with effective sustained change and measurable benefit delivery.
Working strategically with business leaders, management and business teams to deliver measurable results and higher performance through effective interventions.
Our holistic approach to transformation and business change delivered by operating at the most powerful point of intervention in the system.
Interim Executives to manage and deliver programmes.
Transformation & Business Alignment
We work with organisations on their business transformation programmes helping to deliver their target outcomes and key measures aligned with their business strategy.
Business Process Improvement & Change
We work with our clients to define business improvements, business process changes, target operating models, organisational structures and the management capabilities required to deliver strategic and operational outcomes.
Point of Transition
All organisations reach a Point of Transition at some point in their development. We work with organisations as they approach, analyse and navigate these business cycle changes, and as they initiate transitions – large and small.
Points of Transition
- Performance, revenue, profit is not where it needs to be
- New leadership, leadership team
- A significant organisational, market change or shift
- New organisation, target operating model required
- An acquisition, merger, divestment or structural change
Digital Transformation & Digital Thought Leadership
Navigating Key Digital Transformation trends
Customer experience is largely shaped by digital technology. Digital technologies provide access to customer profiles and the ability to make meaning from their digital footprints.
Collaboration between and within businesses
Virtual collaboration has the potential to upend much of what we know about how businesses operates, driving dramatic, sustained change. In reality, virtual collaboration introduces evolution as a force within the enterprise.
Optimising digital transformation opportunities
Changes in consumer behaviours are shifting as digitally-enabled consumers throughout the world shake up business models, value chains and ecosystems. Waves of new technologies are rapidly emerging, disrupting every conventional business notion.
Personal expectations shaped by technology
Digital experience expectations are shaped by the technology that pervades our personal lives. Marketing is becoming increasingly digital and data-driven, enabled by collecting, analysing and strategically activating transactional data and interactional data gleaned from the social Web.
Collaboration between and within businesses
Companies are more likely to be disrupted by poor integration across processes than by competitors or customers. Processes most impacted by digital transformation will probably be sales, marketing and customer services.
Opportunities & Challenges
The digital transformation agenda introduces some unforeseen challenges, in the form of new investments, organisational structures, internal skills, change management, and roles and responsibilities for companies.
“Digital” equates to growth. Improving new products and services and increasing revenue.
Communication & Culture
Businesses will face challenges in managing the migration from point-to-point communication to collaborative communication and handling the changing day-to-day operational culture, which impacts transformative change. Businesses need to rewire their technology foundations and rethink their process models.
Leadership & Management Development
Working with Executive Boards & Leadership Teams to develop their leadership and management skills to be effective leaders
Design, development and delivery of bespoke Leadership & Management development programmes creating highly effective and capable teams.
Coaching and development of leaders to high levels of management effectiveness, providing them with the capabilities to develop and grow their own teams
Programmes focused on need
Bespoke development programmes to meet the specific leadership and management capabilities required by each client and situation.
Capability & Skill Development
Programmes typically cover a range of capabilities and skills which are designed and delivered against each clients particular needs.
Behavioural , Cultural & Attitudinal Change
Typical components covered by our Leadership and Management Development Programmes include :
– Personal Impact & Effectiveness
– Leadership Styles
– Self Awareness
– Embracing change
– Adapting to cultural differences
– Thinking and acting systemically
Business Process Improvement
Improving business processes and effectiveness has been part of the normal business cycle. This is now changing and accelerating into constant change and evolution driven by customer demands and technology capability.
Effective Delivery of Business Change
We know that investment in business and technology improvement programmes provide business opportunities as well as risk. Effective, sustainable change is only achieved through clear outcomes, leadership and pragmatic delivery.
Leadership & Effective Change
It is widely recognised and researched that 70% of change programmes do not achieve their objectives. The most common causes of failure:
- Lack of executive sponsorship & commitment
- Unclear objectives for the programme
- Poor planning & inadequate resources
- The technology changed but the culture didn’t
- Initiative overload
Business Improvement is a constant
Our programmes deliver process improvements through our expertise on how to implement and deliver benefits in a constantly evolving landscape. Optimising improvement opportunities and utilising technology changes to capture full benefits.
Change Management & Culture
Business & technology change impacts across the organisation. Covering the skills, capabilities and effective management of change required to capture improvements. Successfully implementing business and management change requires planning, engagement and communication throughout the business and management levels.
Implementing Change & Capabilities
Effective business change requires understanding the capabilities, skills and management needs required as a result of the change and how to implement this change and culture effectively.
Revenue Generation & Sales Effectiveness
Sales Effectiveness Measured
Revenue Generation and Sales Effectiveness initiatives and programmes, with clear metrics for measuring performance shifts and ROI. Key account team skills and effectiveness to enable development and management of major accounts.
Executive Board Simulation
Our “TELOS” Programme is an Executive Board simulation with real-life board executives for developing senior account managers, sales executives and leadership teams.
Customer Service Effectiveness
Customer Service Effectiveness is a key component of business and revenue generation. Customer service differentiates in many commodity markets. Customer effectiveness skills and capabilities deliverer higher value and customer loyalty.
Sales & Commercial Team Coaching
Managing and coaching sales and commercial teams is critical to achieving high performance levels. Sales skills & capabilities to succeed today are different from traditional methods.
This is particularly true as the business landscape goes through rapid change and fundamental shifts driven by the digital revolution.